Self assessment - getting an independent review and help with your Self Assessment Questions and evidence

• Services to help your organisation develop effective resident scrutiny plus
• Services to help you prepare for and respond to changes in regulation proposed for 2011
• Help you understand the new governance structures required for effective Co regulation

The service includes helping you develop a a comprehensive 360-degree view of your service: against the new regulatory framework.

Using a variety of approaches tailor made for you

• Review your documents on the services that need scrutiny.
• Reality checking
• Mystery shopping services
• Inspecting what happens on the ground
• Speaking to tenants and other stakeholders - partners and contractors

We have brought together a team of experts in the 6 service themes, most of whom will have held senior operational responsibilities in the service areas they examine. By listening to your decision makers and using our experience of policy and best practice in this area we are confident we can provide you with a package that will suit your exact needs and priorities. We will provide you with added value as we will pass on what we learn from the work we do and feedback from clients and help you respond to change.
Bespoke self assessment services including

Advice and assistance in preparing self-assessment documentation

• Risk assessment - a primarily desktop review of key documents to give you an indication of potential weaknesses
• Reality checks and mystery shopping to provide you with information about services
• Training and support for individuals and teams who will be involved in inspection - coaching, interview techniques and briefings on what to expect
• Training staff or tenants to carry out reality checking
• Preparation of key policy and practice documents
• Improvement planning - helping you respond to findings, acting as a critical friend.

Wales

Outcome based self assessments

Reviewed against the new WG regulatory and assessment framework using a variety of approaches tailor made for you

• Review your documents on the services that need scrutiny
• Reality checking
• Mystery shopping services
• Inspecting what happens on the ground
• Speaking to tenants and other stakeholders - partners and contractors

By listening to your decision makers and using our experience of policy and best practice in this area we are confident we can provide you with a package that will suit your exact needs and priorities. We will provide you with added value as we will pass on what we learn from the work we do and feedback from clients and help you respond to change.
Bespoke self assessment services including

Advice and assistance in preparing self-assessment documentation

• Risk assessment - a primarily desktop review of key documents to give you an indication of potential weaknesses
• Reality checks and mystery shopping to provide you with information about services
• Training and support for individuals and teams who will be involved in inspection - coaching, interview techniques and briefings on what to expect
• Training staff or tenants to carry out reality checking
• Preparation of key policy and practice documents
• Improvement planning - helping you respond to findings, acting as a critical friend

Scotland

Reviewed against the current Scottish Housing Regulator regulatory Framework we use Scottish practitioners to help you iomprove what you do

The service includes a review of services against the regulatory framework. We will use a variety of approaches to ensure we get a comprehensive 360-degree view of your service:

• Review your documents on the services that need scrutiny.
• Reality checking
• Mystery shopping services
• Inspecting what happens on the ground
• Speaking to tenants and other stakeholders - partners and contractors

We use experienced personnel, most of whom will have held senior operational responsibilities in the functions they examine.

Our services use our expertise in this field. We have brought together a team of experts. By listening to your decision makers and using our experience of policy and best practice in this area we are confident we can provide you with a package that will suit your exact needs and priorities. We will provide you with added value as we will pass on what we learn from the work we do and feedback from clients and help you respond to change Bespoke self assessment services*

Advice and assistance in preparing self-assessment documentation

• Risk assessment - a primarily desktop review of key documents to give you an indication of potential weaknesses
• Reality checks and mystery shopping to provide you with information about services
• Training and support for individuals and teams who will be involved in inspection - coaching, interview techniques and briefings on what to expect
• Training staff or tenants to carry out reality checking
• Preparation of key policy and practice documents
• Improvement planning - helping you respond to findings, acting as a critical friend.